Welcome to Akla, a digital platform that connects talented home chefs across Egypt with customers who love authentic, homemade food.
By registering and selling your dishes on Akla, you agree to the following Terms & Conditions. Please read them carefully before offering any products through our platform.
Akla provides a marketing, ordering, and delivery platform only.
We do not employ, supervise, or directly manage chefs. You act as an independent seller, responsible for your own food production and compliance with local laws.
Our role is to:
Promote your dishes and chef profile to customers
Facilitate online ordering and secure payment
Handle logistics and delivery from your kitchen to the customer
Akla does not cook, prepare, or package food. You, the chef, are fully responsible for all aspects of food quality, hygiene, and safety.
As a registered chef on Akla, you agree to:
Prepare all food in a clean and hygienic environment, following safe food-handling practices
Use fresh and safe ingredients suitable for human consumption
Accurately describe your dishes, including ingredients, portion size, and allergens
Comply with local food preparation laws or health regulations
Deliver the food at the agreed time and temperature for safe consumption
You also agree not to:
Misrepresent your dishes or use misleading photos
Resell commercially packaged or factory-made food as “homemade”
Include prohibited or illegal ingredients
Engage in any conduct that could harm the reputation of Akla or its users
Each chef is individually liable for the food they produce and sell through Akla.
Akla will not be held legally responsible for:
Food poisoning, allergic reactions, or contamination
Incorrect labeling or undeclared ingredients
Any damage, illness, or loss resulting from your food
If a customer raises a food safety issue, Akla may temporarily suspend your account while investigating the matter.
You may also be required to provide proof of ingredient sources, hygiene standards, or other relevant information.
Orders are received via the Akla platform.
You must confirm order acceptance promptly and prepare the meal within the stated time.
Akla will handle payment collection and delivery through its approved partners.
Your earnings will be transferred to your registered account after 3 working days, minus platform fees 15%.
Delays or repeated cancellations may lead to temporary suspension or removal from the platform.
If a customer reports an issue with an order (e.g., missing item, poor quality, incorrect dish), Akla reserves the right to:
Refund the customer, and
Deduct the amount from your balance, if the issue is verified as your responsibility.
Refunds or compensations are handled case-by-case to maintain fairness for both chefs and customers.
All chefs on Akla are expected to maintain professionalism and integrity.
You agree to:
Communicate respectfully with customers and Akla support
Follow all instructions regarding packaging, pickup, and delivery
Not engage in off-platform sales with Akla customers for orders discovered through Akla
Violation of these rules may result in account suspension or permanent removal.
You acknowledge that you operate as an independent business or individual seller.
You are solely responsible for:
Declaring your income and paying applicable taxes
Obtaining any required local permits or licenses
Akla is not responsible for your tax or regulatory compliance.
Akla may modify these Terms & Conditions at any time to improve the service, meet legal requirements, or ensure food safety.
You will be notified of any updates, and your continued use of the platform indicates acceptance of the revised terms.
If you have any questions or concerns, please contact our Chef Support Team at support@getakla.com.
We’re here to help you grow your business safely and successfully through Akla.