Terms & Conditions
1. Introduction
Welcome to Akla — an online platform that connects talented home chefs across Egypt with customers who love authentic, homemade food.
By using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
2. Nature of Our Service
Akla acts as a marketing and delivery platform only.
We do not cook, prepare, or package any food ourselves. All meals are prepared by independent home chefs registered on our platform.
Our role is to:
Promote home chefs and their dishes
Facilitate online ordering and payment
Handle logistics and delivery from the chef to the customer
Therefore, Akla is not legally responsible for food quality, safety, or hygiene.
3. Food Quality & Liability
Each chef is individually responsible for the preparation, ingredients, and safety of the food they sell through our platform.
While we do our best to verify chefs and encourage hygiene standards, we cannot guarantee or take legal responsibility for:
Food poisoning or allergic reactions
Incorrect ingredients or labeling
Improper storage or handling of food
If a customer experiences any issue related to food safety, they have the full legal right to take action directly against the chef responsible.
Akla will not interfere in such matters and bears no liability for damages or claims arising from food consumption.
4. Orders, Payments & Delivery
Orders can be placed through our website.
Delivery time depends on the chef’s preparation and your location.
Payment is processed securely via our platform.
Delivery fees are calculated based on distance and will be displayed before checkout.
5. Refunds & Cancellations
Since each order is freshly prepared, cancellations or refunds are limited. Please check our Refund Policy for more details.
6. Updates to Terms
We may update these Terms & Conditions at any time to improve our service or comply with legal requirements. Updates will be posted on our website, and continued use of our platform means you accept the revised terms.
7. Contact Us
For any questions or concerns, please contact our support team at support@getakla.com
We’re always here to help ensure you have a safe and enjoyable experience.